Bringing learning to life

Irene Mauch's energetic, fast-paced presentation style tends to bring learning to life with videos, in-session Q&A, multiple full-audience participation exercises, and relevant gift-aways. Tools discussed in the sessions are made available as templates. This presentation was delivered to higher education business officers to share the methodology applied and lessons learned from a two-year business process review led by Irene for the six University of Massachusetts campuses.